1. Transportation & Delivery Process

Q1: What are the available shipping methods for CNC machines?
A: Options include:

• Full-machine transport: Ideal for small/medium machines, secured in shock-proof packaging within containers.

• Modular disassembly: Large machines may be split into modules (e.g., bed, column) for transport and reassembled onsite.

• Specialized transport: Oversized/heavy units require permits and dedicated vehicles.
  Selection criteria: Machine size, distance, budget, and delivery timeline.

Q2: What documentation is needed for international shipments?
A: Required documents:

• Commercial invoice, packing list, certificate of origin.

• Technical specifications (CE certification, HS Code for customs).

• Full-coverage insurance (recommended).

Q3: How can I track shipment progress?
A: The supplier or logistics provider will share:

• Real-time GPS tracking (via online portals).

• Status updates (e.g., customs clearance, port arrival, final delivery).

2. Installation & Commissioning

Q4: What site preparations are required before delivery?
A: Ensure:

• Floor load capacity: ≥5 tons/m², with 1m clearance around the machine.

• Power supply: Stable 3-phase electricity (e.g., 380V±10%, grounding resistance ≤4Ω).

• Compressed air: 0.6–0.8 MPa (filtered and dried).

Q5: Does installation support include machine setup?
A: Standard services cover:

• Basic installation: Positioning, leveling, and utility connections.

• Commissioning: Dry-run tests and parameter configuration (additional fees may apply for advanced setups).

Q6: What if damage is found during commissioning?
A: Document the issue with photos and notify the supplier immediately:

• Transport damage: Claim via shipping insurance.

• Functional defects: Free repair/replacement under warranty.

3. Inspection & Payment

Q7: What are the acceptance criteria?
A: Verify:

• Geometric accuracy: Positioning/repeatability per contract (e.g., ISO 10791).

• Performance: Test cuts to validate tolerances and surface finish.

• Safety systems: Emergency stop, door interlocks, etc.

Q8: What if the machine fails acceptance tests?
A: Options include:

• Onsite adjustments or part replacements by the supplier.

• Extended inspection periods or partial refunds (as per contract terms).

Q9: What are typical payment terms?
A: Common milestones:

• 30% deposit (upon contract signing).

• 60% before shipment.

• 10% balance after acceptance.

4. Post-Delivery Support

Q10: Can I extend the warranty? How is pricing determined?
A: Yes! Extended warranties typically cost 2–5% of the machine’s value annually, with customizable coverage (e.g., core components only).

Q11: How are urgent breakdowns handled?
A: Supplier commitments:

• Remote diagnostics: Response within 2 hours (via IoT platforms).

• Onsite support: 48-hour arrival for domestic cases (varies for remote regions).

Q12: Is operator training included?
A: Standard offerings:

• Basic training: Operation and maintenance (1–3 days, free).

• Advanced training: Programming and troubleshooting (optional paid courses).

5. Special Scenarios

Q13: What if delivery is delayed due to force majeure (e.g., pandemics, strikes)?
A: Contracts typically state:

• Mutual agreement to extend timelines without penalties.

• Termination or compensation if delays exceed agreed thresholds.

Q14: What should I check when buying a used CNC machine?
A: Key checks:

• Maintenance history and accuracy reports.

• Remaining lifespan of critical parts (e.g., spindle, guides).

• Software licenses and technical documentation.